Frequently Asked Questions
Everything you need to know about your Kojeva beauty experience.
Are Kojeva products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective on all skin types, including sensitive skin.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange.
Are your products cruelty-free?
Absolutely. Kojeva is committed to ethical beauty; none of our products or ingredients are ever tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic US, while international shipping can take 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for accelerated checkout.